Terms & Conditions
PHONE LINES & OFFICE HOURS:
Monday - Saturday : 09:00 - 18:00
Sundays : Closed
ONLINE BOOKINGS: (MINIMUM 24-HRS NOTICE REQUIRED)
For short notice bookings please call us.
Booking online is NOT CONFIRMED until the request has been reviewed and availability checked during office hours.
(We check each evening. You will be notified if we are unable to accommodate you)
AIRPORT PICK-UPS:
When booking please book the time that your flight is SCHEDULED TO ARRIVE EXACTLY.
YOU / THE PASSENGER MUST CALL US AS SOON AS YOU ARRIVE AT THE AIRPORT.
DO NOT MESSAGE THE NUMBER
If we do not receive a call from you / the passenger within 30 minutes of the flight landing, your booking will be cancelled as a no-show, with NO refund.
The vehicle is dispatched upon receiving a call to confirm your arrival.
Please call :
PICK-UPS & DROP OFFS:
For Multiple Pick-Ups / Drop-offs please call the office to discuss as this is not currently available online.
If a booking is made via the online service, only the pick-up point and drop-off point will be agreed to, regardless of any notes or messages.
Conduct of Passengers :
The driver is responsible for the safety of the vehicle at all times and as such may remove any passenger whose behaviour prejudices safety or is in breach of the Public Service Vehicle (Conduct of Drivers, Inspectors, Conductors and Passengers) Regulations 1990. These regulations set out certain rights and responsibilities on all parties and full details of these can be obtained from the company on request.
Soiling, Fouling & Damage:
The bookee is responsible for any damage caused to the vehicle by any passenger for the duration of the hire this includes “fouling/soiling", and or costs incurred to return a vehicle to working order (repairs or professional cleaning) where the damage to the vehicle by passengers exceeds reasonable wear and tear.
A fee will be charged to the bookee if any soiling or damage occurs.
Fees start at and are not restricted to £300.00
Alcohol :
We do NOT permit alcohol to be consumed or carried on any of our vehicles. If on arrival at the pickup and passengers are deemed to be intoxicated, then the driver will assess the situation and may refuse boarding. No refunds will be given.
Food and drinks :
No food or drink is allowed to be consumed in any of our vehicles, except for bottled water.
Smoking :
Posset Cars Group has a NO SMOKING policy in all its vehicles. This policy will be strictly enforced. This includes E-Cigarettes.
Liability for Injury :
Posset Cars Group does not accept any liability for damage, injury or loss for any passenger standing up or walking around the vehicle whilst in motion.
Additional Deposits & Returnable Additional Deposits :
Posset Cars Group reserves the right to charge a returnable additional deposit, being provided by the hirer in addition to the hire charge. These fees are decided by the operator during the booking quotation. Fees start at (but are not restricted to) £250.00
This deposit will be returned to the bookee following completion of the booking provided that non-additional expenses were incurred by the company which were a direct result of the hirers, or his passenger’s actions.
Transfer bookings :
Posset Cars Group does not accept any responsibility in any way for missed flights/cruises/coaches/busses/etc for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.
We advise passengers to plan to arrive at the airport 2 hours prior to flight departure to allow for possible unpredicted delays en route to or from the airport. Posset Cars Group will not take responsibility for any passengers missing their flight if two hours check in time was not allowed.
You are free of course to arrange to get to the airport for a time of less than 2 hours prior to flight departure, however Posset Cars Group accepts no responsibility for any missed flight due to this.
All passengers are advised to have adequate travel insurance prior to booking.
No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport.
Posset Cars Group does not accept any responsibility in any way if the passenger/luggage requirements exceed the capacity of the vehicle booked. If you are unsure about the capacity of the vehicle booked please contact Posset Cars Group immediately.
These terms relate to any other locations i.e: Seaport/stations/etc...
When collecting passengers from airports, ports, stations etc, the vehicle will wait for 30 minutes after the prearranged collection time free of charge. After that additional waiting time will be charged at the discretion of the company.
Please note that your quoted price allows for 30 minutes waiting time on the return trip at the airport, ports, stations etc.
If the flight/coach/bus/cruise/etc, is delayed more than 30 minutes we reserve the right to charge for additional waiting time.
Having said that, Posset Cars Group wishes to help you in any way possible in these situations you might find yourself in, and will do its best to accommodate the booking when possible.
Luggage:
For passenger safety, Taxi Licensing regulations require all luggage to be securely fastened in the boot of the vehicle, please ensure to take this into account when choosing a vehicle. If any item does not fit into the luggage space safely, it will be up to the bookee to decide whether to leave the item/s behind or cancel the booking. This is subject to all T&C's. NO refunds will be given.
It is the bookees responsibility to ensure the correct vehicle is booked to accommodate all passengers and items/luggage.
Bikes, wheelchairs, buggies, prams, walkers, ect.. can be transported in some of our vehicle types. Please CALL to discuss these items and to be advised on what vehicles can accommodate.
All bike boxes must be genuine travel transport boxes. NOT cardboard packaging or other types.See website photos page for examples.
Carriage of animals:
Posset Cars Group reserves the right to refuse carriage of animals which were not agreed at the point of booking. All animals must be secured in a suitable transport box/crate Posset Cars Group accepts no responsibility for costs incurred from a failure to abide by these terms.
Routes:
The exact route of your journey is down to the driver's discretion on the day of travel, but all quotes are priced to the shortest/most economical route. alternate routes may be requested and will be assessed by the driver on a case by case basis and subject to time availability. Extra fees may/will be incurred if an alternate route is requested.
Breakdown and Delays:
Posset Cars Group gives its advice on journey time in good faith. However, as a result of breakdown or traffic congestion, or other events beyond the reasonable control of the company, journeys may take longer than predicted and in those circumstances, the company will not be liable for any loss or inconvenience suffered by the hirer as a result.
Arrival Times:
It is the bookees responsibility to give us the expected arrival times and day of flights and cruises into the UK.
This also relates to any other arrival times, i.e: Trains, Coaches, Busses, ect..
If there are any serious delays it is the bookee's responsibility to inform us as soon as possible.
Passenger Capacity and Seat Belts:
No passengers may be carried in excess of the seating capacity of the vehicle and passengers must wear a seat belt provided at all times.
IT IS A LEGAL REQUIREMENT FOR ALL PASSENGERS TO WEAR A SEATBELT WHILST THE VEHICLE IS IN MOTION
Changes to bookings:
Changes to bookings can be made, so long as reasonable time is given and subject to availability. If you wish to change your booking details, please CALL asap with requested changes.
If the arrival times of flights/cruises/coaches/busses/etc.. change, please CALL ASAP to inform us. If the bookee dose not CALL the booking will be carried out as arranged, and all terms & conditions will apply.
Diverted Flights:
If your flight is diverted for any reason to a different airport, Posset Cars Group will do its utmost to accommodate the booking, but can NOT guarantee availability. Additional costs apply.
The airline should be responsible for any additional costs, but Posset Cars Group assists the bookee checks with the airline for its terms & conditions, and Posset Cars Group takes no responsibility for the airlines in any way.
It is the bookees responsibility to inform us of this and give us new information regarding your arrival at your correct airport. We will endeavour to meet you at the airport subject to availability at the time of notification.
Rest assured that we as a company will do whatever we can to help you in these times, however, please remember that sometimes there might be occasions when we cannot help.
Even though these changes are not caused by the bookee, please remember they are also not caused by us as a company.
Should this arise, we will obviously provide a letter for your insurance company to facilitate any claims.
Contact:
You can contact Posset Cars Group about any problems or questions with these terms and conditions, website or use of the service. Please contact us at
Amendment or Termination of Service:
Posset Cars Group reserves the right to develop, improve or amend in any way the Posset Cars Group website(s) and/or mobile applications.
Posset Cars Group reserves the right to temporarily or permanently stop its services without informing the individual but in the case of this situation arising will do its utmost to keep people informed through its websites’ availability. The user is not entitled to a permanent and uninterrupted availability of the Posset Cars Group service. Posset Cars Group undertakes to achieve maximum levels of service and availability in the case of an interruption to service to resolve it as quickly as possible.
Payments:
Payment of all bookings is required upon booking. All payments are required by card payment. We are a cashless business.
Cancellations:
A minimum of 48 - hours is required when cancelling any bookings. If less than 48 - hours is given no refunds will be given.
Cancellation by the Operator:
Posset Cars Group reserves the right to cancel a booking when necessary, the Operator will never cancel a hire without reasonable reason (if payment terms have been adhered to). In cases of extreme weather conditions or exceptional circumstances out of the Operators control, Posset Cars Group will liaise with the hirer and make every reasonable effort to make sure the hire is completed. If Posset Cars Group are unable to complete a booking for any reason, will make every effort to find third party companies where appropriate to accommodate the booking.
Special Offers:
Posset Cars Group reserves the right to cancel/withdraw any and all offer types at any time with no notice.
Price Changes:
Posset Cars Group reserves the right to change its prices at any time. Bookings that are in less than TWO months time, from the date of price changes will be honored at the original quoted price. Additional payments are payable on the DATE of the change of prices.
Conduct:
By booking with Posset Cars Group, You agree that you have made a verbal contract with the company / driver. You agree to meet the driver at the appointed location, make the journey as booked and pay the full and correct fare. Posset Cars Group reserves the right to bar users that inappropriately use our services.
By ordering a / booking through Posset Cars the bookie agrees to use the service and to pay all relevant fares. The settlement of which will be bound by the terms & conditions of use between the driver and the user.
By agreeing to these terms & conditions you - and anyone else using your account - agree to adhere to them and to be bound by them.
Other information:
Posset Cars Group use their own transport wherever possible but do use third party companies where appropriate.
Posset Cars Group reserves the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable.
Posset Cars Group reserves the right to decline to execute any work when the foregoing condition has not been adhered to, in which case the deposit becomes forfeitable by the hirer to the company. Full payment is due on booking.
These terms & and conditions also cover transfers and/or trips to appointments and any other required arrival times.
By booking/traveling with Posset Cars Group agreeing to these terms & conditions, The bookee - and anyone else using your account - agree to adhere to them and to be bound by them.
If these terms & conditions are not respected or met your booking could be terminated immediately with no refunds.
Acceptance of Our Quotation:
Implies acceptance of the above conditions.
Licencing, Insurance & DBS's:
Posset Cars is licensed in North Somerset and holds all appropriate certificates with the necessary authorities.
All Posset Cars vehicles are fully licensed, insured, taxed and MOT'd with the necessary authorities.
All Posset Cars drivers are licensed and DBS checked with the necessary authorities.
Complaints:
In the event of a complaint about the company’s services, the bookee should endeavour to seek a solution at the time by seeking assistance from the driver, or from the company by calling .
If this has not provided a remedy, complaints should be submitted in writing and within 14 days of the termination of the hire. The company shall reply to any complaints within 48 hours of receipt of the same. Please contact our us by email at
To book your taxi or airport/seaport transfer with Posset Cars Group call